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posted 25/07/2018 - 15:50
Sometimes it is too easy to question a member of staff’s work ethic without understanding their background. You might conclude that they are unresponsive or lacking motivation, but they might just be tired or having a very hard time emotionally. You really need to not jump to conclusions but try to find out why, and what, if anything, can you do to help.
It is common for staff in the cleaning industry to have two, sometimes three jobs and often there can be complicated family arrangements. It is important to be well informed of the situation so that you can react accordingly. You want to get the best possible performance when they are working for you, so it is vital that they feel valued and have a genuine sense of ownership. Only in this way will you get the best performance in the most sympathetic circumstances.
“At one London site we had a lady who was working from 6am to 8am,” recalls Andrew Philpot, TemcoUK’s Managing Director, “Then I discovered that she had a day job, and later it emerged that she was doing a job before coming to us using night buses for transport. Even more touching was the man who worked every hour possible, to the extent that we began to worry about him. It transpired it was not for himself however, he was sending the money back home for his sister’s wedding! It was extremely humbling.”
About TemcoUK Facility Services
Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.
Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service. Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.