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posted 15/05/2018 - 10:57
The quality of TemcoUK’s staff is central to the provision of high service levels, and regular appraisals, especially in the probationary period, are key to delivering that quality.
It is all too easy to take on new staff and, as long as they do nothing seriously wrong, be unaware of their shortcomings. When problems become apparent at a later stage, beyond the probationary period, not only are procedures to resolve matters much more complex, but you might also have been exposing a mediocre individual to your clients over a prolonged period.
Invariably problems are preventable when picked up at an early stage, which highlights the importance of formally programmed and tracked appraisals during the probationary phase of employment. In this way managers can ensure that staff fully understand and apply TemcoUK’s standards and ethos, and any deficiencies can be remedied through training.
TemcoUK also uses the appraisal process to ensure that more technical and customer facing staff receive the more in depth training required for more demanding roles, with a strong focus on competence and understanding of vital procedures such as Safe System of Work.
“A proactive approach to early appraisals are vital at all levels,” stresses Andrew Philpot, TemcoUK’s Managing Director, “And they are central to ensuring that each member of staff realises his or her full potential. To that end, we also identify potential managers amongst the new intake.”
About TemcoUK Facility Services
Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.
Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service. Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.