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posted 17/04/2018 - 11:28
Cleaning is an odd discipline; however well it is carried out, it is inevitably going to be undone, again and again. This is just the nature of the job, but unsurprisingly it is going to have a psychological impact on those carrying it out – an impact which can result in complacency and a drift in quality standards. Avoiding that drift by keeping a contract refreshed is a critical element in delivering a consistently high quality of service.
Almost without exception, all contracts begin well, with enthusiastic staff and focussed managers – everything is new, expectations are high. The challenge, of course, is to maintain that attitude throughout the contract.
At TemcoUK Facility Services this is achieved by regional managers reviewing the contract on a regular basis, internally and with the client, to identify potential areas of improvement. Then throughout the contract they hold review meetings with staff to gain feedback and keep them up to date with developments. In addition to keeping useful information flowing, these help to maintain morale and ensure staff feel valued. Inevitably staff get jaded doing the same task week in week out, so the areas they clean and the times they work are varied, which breaks the repetition and raises interest levels.
TemcoUK’s SmartInspectTM collates and controls the data from objective quality checks, giving managers high levels of detail on the status of contracts. As a result, the slightest quality drift is picked up and remedied. Even before this happens though, an ongoing programme of new initiatives and contract reviews ensures that contracts maintain their dynamism.
Additional measures include educating staff on the context of the contract, so for example, at one client TemcoUK has arranged a presentation on how the production line works. In addition to maintaining interest levels it enhances ‘ownership’ levels and makes clear why certain procedures are so important. In another, an academy where there was a history of poor delivery, staff were fully appraised of the difficulties that had occurred before TemcoUK took over, which instilled a strong sense of pride in having overcome the problems.
“Complacency amongst cleaning staff is perfectly natural,” Says Andrew Philpot, Managing Director of TemcoUK, “But that does not mean we have to accept it. It is in the interests of staff and clients to keep things moving to keep the contract dynamic.”
About TemcoUK Facility Services
Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.
Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service. Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.