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posted 15/08/2017 - 12:20
Some clients are hesitant about the use of sub contractors. They are not always viewed in a positive light, sometimes being perceived as demonstrating an inability to provide a full facility service, but this stigma is erroneous. Professionally handled they can form part of a highly competitive business model – after all, where would the construction industry be without sub contractors?
The fact of the matter is that sub contractors provide for a wide variety of services under the auspices of a single provider, ensuring a single point of reference for invoicing and crucially, a single quality standard. When the fit is right the main contractor will benefit from working with genuine specialists, with all that goes with it, from the enthusiasm for the job, to the savings that can be made from expert knowledge and specialist equipment.
Even the largest providers of facility services use sub contractors, not least because subs do not bear the burden of complacency that can bedevil in house divisions, and of course they are an essential element to growing mid market providers. But what are the criteria that make for a successful partnership?
The first step is to identify the right contractor for the right job, so a full investigation of its core competencies is vital. Andrew Philpot, TemcoUK Facility Services’ Managing Director takes us from there.
“We have carefully selected a team of specialist suppliers who share our values and professional standards, many of whom we have worked with for many years. We believe our ability to choose best in class partners to work with strengthens our service delivery package, gives us greater flexibility and allows us to be very responsive to client requests. In general, we only engage with new suppliers who come to us on recommendation or if they have an innovative new product or service line.”
Before they can work with Temco, all suppliers must complete an assessment questionnaire in which they must disclose many points including:
“It’s all about providing uniformity of service excellence,” adds Andrew, “The client reaps the benefits of working with experts in their fields whilst at the same time, to the client the relationship between contractor and sub contractor must be seamless.”
About TemcoUK Facility Services
Since 2001 Temco has been operating in the UK in a wide range of environments, from servicing the meticulous demands of medical clean rooms to daily office cleaning in commercial and industrial environments in both private and public sectors.
Combining professional standards with flexible management structures, the company prides itself on offering consistently high results alongside outstanding client service. Based in west London, TemcoUK Facility Services employs over 450 staff with a turnover in excess of £5m.