Service with Distinction

Client login

Our portal allows clients to access a wide range of management information, including Insurance Certificates, Risk Assessments, KPIs, COSHH, Accreditations, Safe System of Work, Policy documents including Health & Safety, Environmental and Quality Statements, Quality Reports and Meeting Minutes.

The Temco Distinction

Facilities and building managers demand a clean, well run building.
Not just at the beginning of the contract - for the full duration.
Whilst most companies provide a good service at the start,it is an outstanding company that starts well, and continues to develop and enhance the service.

Temco Facility Services is just such a company.

With a passion for excellence, we unite the flexibility and flat reporting structures of an entrepreneurial organisation with the substantial resources and solid experience of a larger Group. So Temco clients enjoy the best of all worlds.

Distinctive management

The Temco policy of each manager supervising fewer accounts breaks from standard practice in the industry, challenging the reactive approach. It creates a distinctive virtuous circle, where managers have time to understand each client’s needs – giving them the opportunity to add value – with success giving them job satisfaction – so they stay in post longer - so clients benefit from consistent service.

Every client enjoys a cost effective, closely tailored service, underpinned by a systematic, yet flexible management operating system in a Continuous Improvement Programme culture. Full responsibility at every level, for every corner of every contract, is ensured through meticulous application of Key Performance Indicators (KPIs), laid over an E-Platform accessed through the Temco app, with quality monitored by SmartInspect, our UK exclusive web based quality management system..

Distinctive monitoring and control

Every client enjoys a cost effective, closely tailored service, underpinned by a systematic, yet flexible management operating system in a Continuous Improvement Programme culture. Full responsibility at every level, for every corner of every contract, is ensured through meticulous application of Key Performance Indicators (KPIs), laid over an E Platform accessed through the Temco app, with quality monitored by SmartInspect, our UK exclusive web based quality management system.

KPIs drive quality, so from the start we:

  • Understand the contract
  • Develop and enhance the contract
  • Deliver on our commitment

And then ongoing, we:

  • Control every aspect of the contract through the Temco app
  • Monitor staff through a biometric time and attendance system
  • Provide staff with detailed Work Programmes and Pictorial Guides
  • Monitor for slippage through SmartInspect

Resulting in easy access to every aspect of the service in real time through our Client Login. Total transparency.

Distinctive operation and workforce

Temco’s intelligent, well trained, productive staff and efficient operating procedures deliver customer satisfaction rates at record highs.

Our focus on high productivity is underpinned by the conviction that staff:

  • Respond to being respected
  • Like to do a good job
  • Have the ability to embrace change and improve

Our solid foundation of best practice encompasses:

  • Careful recruitment
  • Scrupulous staff vetting
  • Methodical training
  • The best equipment
  • Environmentally friendly chemicals
  • Ongoing quality checks
  • High staff retention
  • Quality audits
  • Safety audits
  • Accredited health and safety
  • Compliance with client procedures
  • Complementary environmental initiatives


 

Creating Genuine Distinction