Case study
Eastman Kodak Harrow
Temco was awarded this £1 million contract covering a 40 acre site operating 24 hours a day, 7 days a week with over 2000 Kodak employees.
Our responsibilities include:
- Daily cleaning of all offices, production and communal areas
- Specialist cleaning in high security laboratories
- Office moves and relocations
- Labour for waste handling and recycling services.
- Collection delivery and distribution of all work wear
- Feminine hygiene
- Pest control
- External cleaning
Temco has a "Fresh Approach". We view cleaning as a profession, which requires investment in staff and equipment to deliver excellence. Of course price is important and our focus on increasing staff productivity means we are competitive.
At Kodak Temco inherited a typical low pay workforce of whom little was expected and the quality standards were often poor. In addition the low staff morale and high turnover affected the consistency of the work, often resulting in the client having to become involved on a day-to-day basis just to ensure a basic service was provided.
To tackle this, Temco invested, firstly in our staff through training and development. This includes the validation of our staff’s core competency through our innovative “Passport” accreditation scheme.
Secondly, Temco invested £100,000 in new equipment and set about transforming productivity to enable us to improve employees’ terms and conditions of employment. The result has been excellent staff retention, complemented by low sickness and absenteeism. Quality standards have risen considerably through a knowledgeable and experienced workforce.
A quote from a department head: "Just to say how much better the cleaning is under the new contractors, the cleaners have now got the proper tools for the job, better management, time to do the job properly and the difference really shows"
Temco manages its own affairs on the contract, taking total responsibility for the quality of the services delivered and requiring only a regular monthly meeting with the client.
Temco is extremely proud of its achievements on the Kodak site and would welcome a site visit to demonstrate these and meet our staff and clients.